Thank you for shopping with Black Therapy. Please review our policies for returns, damages, and shipping below:
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Shipping, Labels & Lost Packages

Orders are typically processed and shipped within 1–3 business days. Once your order ships, you will receive a confirmation email with tracking information so you can track your package.

• Shipping Fees: Original and return shipping charges are non-refundable.

• Return Labels: For all returns, the customer is responsible for purchasing the return shipping label.

• Outbound Shipments (Orders Sent to You): If a package stalls in transit and is never officially marked as "Delivered" by the carrier within a reasonable timeframe, Black Therapy will issue a replacement shipment to ensure you receive your order.

• Inbound Shipments (Returns Sent to Us): We are not responsible for returned items that are lost or stalled in transit before reaching us. Because we require items to be safely received to process a refund, we highly recommend using a trackable shipping service for all returns.

Return & Refund Policy

​All sales are final. We do not accept returns, exchanges, or issue refunds once an order has been completed.

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The only exception is if your product arrives damaged or broken during shipping. If you receive a damaged item, you must contact us within 3 business days of delivery and provide clear photos showing the damaged product and packaging as proof.

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Once the damage has been reviewed and approved, we will provide an appropriate resolution, which may include a replacement or refund for the damaged item.

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Claims submitted more than 3 business days after delivery will not be eligible for a refund or replacement.

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We are unable to issue refunds or replacements for products that have been used, opened, improperly stored, or damaged after delivery.

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Damaged or Defective Items

If your items arrive damaged or defective, please keep all products and original packaging, and notify us within 3 days of receipt. Black Therapy will gladly replace or refund items damaged in transit.